Make a Payment & Frequently Asked Questions
Important Insurance Update
Effective as early as August 9, 2024 select Dental insurances will no longer be considered in-network at the College of Dentistry. Click here for more information.
UK Dentistry accepts credit card payment (VISA, MasterCard, Discover, and American Express), checks, and money order for treatment rendered at our clinics. Please call UK HealthCare Customer Service at (859) 257-7900 or (800) 967-2131 if you have questions concerning a payment.
Payment Information
- Payment for dental services can be made online via MyChart or by calling UK HealthCare Customer Service at (859) 257-7900 or (800) 967-2131.
Frequently Asked Questions
Do you accept my insurance?
We are participating and in-network with the below groups. Plans may have caveats and there may be coverage exceptions with certain polices. Please contact your plan directly to confirm plan specifics.
Dental Insurance:
- UK Dental Care
- Delta Dental
- Cigna Dental
- Kentucky Medicaid
- Avesis Medicaid
- DentaQuest Medicaid
- United Healthcare Medicaid
Medical Insurance:
- Aetna
- Aetna Better Health of KY
- Anthem (Premera BCBS plans are excluded)
- Baptist Health plan
- Caresource Kentucky Marketplace plans
- Commission for Children
- Humana
- Kentucky Medicaid
- Medicare
- Passport by Molina
- United Healthcare
- Wellcare
If we are not participating/in-network with your insurance, payment is expected on date of service.
Effective as early as August 9, 2024 patients with out-of-network Dental insurance will be responsible for submitting dental claims to your insurance. Please contact your Dental insurance company for help with the submission process.
When is payment expected?
Payment, including co-pays, co-insurance, and deductibles, is expected on the date of service unless other financial arrangements have been made. For services requiring lab-work such as dentures, appliances, and bridges, 50 percent of the estimated cost must be paid prior to the fabrication of your device. The remaining balance shall be paid on the date of placement.
What financial arrangements are available?
Patient financing options are available through Lending Club. Please visit lendingclub.com/dental for University of Kentucky or speak to one of our Financial Counselors for assistance.
Who can I contact with a question about my bill?
Our Billing & Collections staff are available for billing questions Monday-Friday 8 am-5 pm. Please call 859-323-1245.
Do I have to have insurance to be seen?
UK Dentistry treats patients whether insured or not.
How long will it take to receive my refund?
Refund checks are issued through the University of Kentucky Treasury Services Department. Once requested, it may take approximately 2-3 weeks to receive a refund. Please contact Billing & Collections at 859-257-2427 to request or check the status of a refund.
How do I request a receipt for Flexible Spending or tax purposes?
Detailed statements for Flexible Spending or other purposes are available by contacting UK HealthCare Patient Billing at 859-257-7900.
How can I make a payment?
There are several ways to pay your bill. Payment instructions differ depending on date of service. Please review the below options carefully.
- In-person: UK Dentistry accepts check, money order, VISA, MasterCard, Discover, and American Express.
- Online:To pay online for services please visit MyChart at mychart.uky.edu.
- Phone: To make a payment for services please call UK HealthCare Customer Service at (859) 257-7900 or (800) 967-2131.
Why haven’t I received a statement?
Statements are mailed once per month when a patient balance is due. Please call UK HealthCare Customer Service at (859) 257-7900 or (800) 967-2131 to request a statement or visit MyChart.
Are there any discounts available?
UK Dentistry offers several different clinic types: Expert faculty dental clinics; Resident clinics (dentists receiving advanced training and education); Dental student clinics. Dental students and residents offer more competitive rates for services while fees for faculty services are comparable to those of other private dental practices. If you need assistance finding the right clinic option for your needs, please call 859-323-DENT (3368).